Returns & Exchanges
At Story mfg., we hope you cherish your handcrafted pieces, but we offer a 14-day return window from the date of delivery for items in original, unworn condition. Please note that due to the artisanal nature of our natural dyes, slight variations are expected and celebrated as part of the garment's story.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original organic cotton bags and shipping box, ensuring all tags and documentation are included.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Quality Check & Refund
Once our studio receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing